|
|
|
Customer Service
Contact Us
Address:
 |
7820 East Pleasant Valley Rd.
Independence, OH 44131
|
Phone:
|
Order Line/General Questions: 1-800-586-9713 (within the USA) or 1-216-643-6600 (outside the USA) hours
Technical Questions: 1-216-643-6600 hours
Customer Service: 1-888-780-0358 hours
|
Fax:
|
Orders: 1-800-883-1855
General: 1-216-643-6610
|
Email:
|
Questions about an order you have already placed: service@stylintrucks.com - Please include order number or name and address.
General questions, or questions about products and product availability: info@stylintrucks.com - Please include a part number (if available) and your vehicle information.
Questions, comments or suggestions about this website: webmaster@stylintrucks.com.
All Emails should expect a response within 24 hours. (Excluding weekends and holidays)
If you would like to subscribe to our Free Email Newsletter, send an email to subscribe@stylintrucks.com and put “GC_subscribe” in the subject line.
Got a cool ride? Send a high quality .jpg, .jpeg, or .tif image to myride@stylintrucks.com and you may see it in a national ad, our catalog or on this website.
Experiencing difficulties using our Web site? We want to know! Please let us know by using our Web Site Problem Feedback Form.
|
Top of page
Guarantee
Shop with confidence. If you are not completely satisfied with any unused item, simply return it within 60 days for a replacement or a refund, whichever you prefer. Returned merchandise must be returned according to instructions on your invoice, including all original packaging, paperwork, and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges. Credits or exchanges cannot be issued for improperly packed items. Items that are returned damaged or incomplete may be subject to a 15% restocking fee. No returns will be accepted on used, painted, customized, or special order items, so please order carefully and pre-fit parts before painting.
Top of page
For Help Before or After You’ve Ordered
For help in placing an order or choosing a product, call our Order Line at:
1-800-586-9713 (within the USA) 1-216-643-6600 (outside the USA)
Hours: (Eastern Time)
Monday thru Friday – 8:00am to 10:00pm
Saturday – 9:00am to 9:00pm
Sunday – 10:00am to 9:00pm
For order status, or other follow-up questions, call our Customer Service at:
1-800-894-5450
Hours: (Eastern Time)
Monday thru Friday 9:00am to 7:00pm
Saturday 9:00am to 1:00pm
For technical support, call 216-643-6600:
Monday thru Friday 8:30am to 7:00pm (Eastern Time)
Saturday 9:00am to 1:00pm (Eastern Time)
Top of page
Methods of Payment
Online:
Visa, MasterCard, American Express, Discover, PayPal , and Bill Me Later®
By Phone:
Visa, MasterCard, American Express, Discover, Bill Me Later®, Western Union Quick Collect and Personal Checks*
By Mail:
Visa, MasterCard, American Express, Discover, Personal Check, Traveler's Check and Money Order.
By Fax:
Visa, MasterCard, American Express and Discover
*You can use one of your personal checks over the phone with our system from Telecheck.
Top of page
Shipments Outside the Continental U.S.
Funds must be in U.S. Currency.
Alaska, Puerto Rico and Hawaii – Please call Stylin’ Trucks at 1-800-586-9713 to place your order.
Canada – Orders may be placed on our website. Shipping charges will be double the listed charges shown in the shipping table further down this page.
Brokerage, duty and other fees will be the sole responsibility of the customer. We cannot predict or pre-pay these charges. Please check with your government customs officials to find out how much these charges might be prior to ordering.
International – Customers outside the continental United States (except Alaska, Hawaii, Puerto Rico and Canada).
|
To place an order, call us at 216-643-6600 or email us at international@stylintrucks.com.
Requirements for international orders:
- All quotes, prices and orders will be given in US Dollars only.
- All orders must be paid by bank wire transfer only.
- Minimum item total must equal or exceed $500 before shipping.
- Before giving any price quotes we will need the complete address including:
- Name (First and Last)
- Company (when applicable)
- Street address
- City
- State/Province/County(when applicable)
- Country
- Phone number
- E-mail
- Shipping charges are considerably more expensive than our standard shipping rates. A shipping quote will be calculated per order.
- Shipping outside the continental United States takes approximately 2-3 weeks for delivery.
- Any Custom Ordered items will first be received in our warehouse from our manufacturer. These items will then incur an additional shipping charge and leave our warehouse. If your order contains Custom Ordered items, we will inform you with your shipping quote.
- We will guide you through all of these steps. Simply email us at international@stylintrucks.com with the products you wish to order (or call us at 216-643-6600)
All orders will be shipped via FedEx International or the US Postal Service. Brokerage, duty and other fees will be the sole responsibility of the customer. We cannot predict or pre-pay these charges. Please check with your government customs officials to find out how much these charges might be prior to ordering. Catalogs can also be shipped internationally, with the charges as follows: Chevy-GMC Pickup/SUV/Ford Truck/Dodge Truck Catalogs - $10, and Custom Truck Catalog - $15. Please email us at international@stylintrucks.com if you wish to order one of our catalogs. |
Top of page
Order Tracking
If you placed your order online:
|
- Simply click on the link in the confirmation email that was sent to you (if you provided us with a valid email address).
- OR -
- Click the Order Tracking link on our home page. You will need to use the Confirmation Number that you were given when you placed your order.
|
If you placed your order over the phone:
|
- Click the Order Tracking link on our home page. You will need to use the Order-Reference Number given to you when you placed your order.
|
Please Note: Packages that are shipped from our Chicago, Illinois, or Independence, Ohio, warehouses can be tracked. We ship some packages from other warehouses. At this time not all of those packages can be tracked.
Top of page
Phone, Mail or Fax Orders
By Phone:
We accept Visa, MasterCard, Discover, and American Express credit cards, as well as Western Union Quick Collect and Personal Checks.
1-800-586-9713 (within the USA) 1-216-643-6600 (outside the USA)
Hours: (Eastern Time)
Monday thru Friday – 8:00am to 10:00am
Saturday – 9:00am to 9:00pm
Sunday – 10:00am to 9:00pm
By Mail:
Instead of transmitting your order online, you can print it out and mail it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date, or one of the following forms of payment: Personal Check, Traveler’s Check, or Money Order, made out to Stylin’ Trucks. Note: For immediate clearance of personal checks, include daytime phone number. Personal checks must have your name and address pre-printed on them.
Mail the printed order form to:
Stylin’ Trucks
Order Processing
7820 E. Pleasant Valley Road
Independence, Ohio 44131
By Fax:
Instead of transmitting your order online, print it out and fax it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date.
Fax the printed order form to:
Stylin’ Trucks
1-800-883-1855 (within USA only)
1-216-643-6610 (outside the USA)
Top of page
Product Affiliation
Unless indicated otherwise, the products on this website or in our catalogs are not manufactured by or on behalf of General Motors®, Ford®, DaimlerChrysler®, Nissan®, Honda®, Toyota®, Mitsubishi®, or Isuzu®, Corporations or any other motor vehicle manufacturing organization. No affiliation, connection with, sponsorship or approval by any of these organizations is intended.
Top of page
Products Not In Our Catalog
We have a wide variety of products available. Not everything we carry is listed in our on-line catalog or our printed catalogs. In addition, most items listed in our catalogs (both on-line and print) are available for other makes and models. If you need something we do not show in our catalogs, we will get it for you, just call us at 1-800-586-9713.
Top of page
Typographical Errors
All prices are subject to change without prior notice. However, we will notify you of a price change before shipping. Please note that Stylin' Trucks cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.
Top of page
Returns and Exchanges
Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 60 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned according to the instructions on your invoice, including all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 15% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting.
Top of page
How to Make a Return
- Obtain a Return Merchandise Authorization (RMA #) by contacting a Stylin' Trucks Customer Service Representative by calling 1-800-894-5450 or by email at service@stylintrucks.com.
- Fill out the return paperwork on the back of your invoice and include with your return.
- Use the preprinted return label on the bottom right corner of your invoice or address your return as follows:
Stylin Trucks
RMA #___________
765 Progress Parkway
LaSalle, IL. 61301
- Ship your return prepaid, Stylin Trucks recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
- All returns are processed with 1 business day of receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. Going through the normal banking process you will typically see a refund posted to a credit card within 3-5 business days.
Top of page
Sales Tax
We collect 7.75% sales tax for all orders shipping to Ohio, and 7.0% for all orders shipping to Illinois.
Top of page
Secure Transactions
We've taken every precaution to protect sensitive data sent over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your protection. All transactions are kept secure when you use Netscape Navigator 3.0 or higher, Microsoft Internet Explorer 3.0 or higher, or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically "scramble" personal information so it remains safe as it travels the Internet.
Top of page
Shipping and Handling Charges
FedEx Ground or U.S. Postal Service will be used to ship all products except those indicated Truck Freight (see below). Use the Shipping Chart below to determine what your shipping costs will be.
|
Ground Shipping & Handling Chart
This chart does not apply to Truck Freight Shipments or to shipments outside the Continental US (see below).
An additional charge may be added to your order for Oversize items.
Extra shipping charges may also apply to some extremely heavy items.
In all cases, you will see any extra shipping charges on the final Check Out page, before your order is completed.
|
|
Order Amount
|
Surface Shipping
|
|
$0.00 to 25.00
|
$7.99
|
|
25.01 to 50.00
|
$9.99
|
|
50.01 to 75.00
|
$13.99
|
|
75.01 to 100.00
|
$16.99
|
|
100.01 to 125.00
|
$19.99
|
|
125.01 to 150.00
|
$21.99 |
|
|
Order Amount
|
Surface Shipping
|
|
150.01 to 200.00
|
$23.99
|
|
200.01 to 300.00
|
$25.99
|
|
300.01 to 400.00
|
$27.99
|
|
400.01 to 500.00
|
$29.99
|
|
Over 500.00
|
$31.99
|
|
Truck Freight - These items are too large for standard ground shipping and are shipped via Common Carrier (semi-truck). Freight charges will be added at the end of your order, and are in addition to our standard shipping charges. Once you place a freight shipped item into your cart you can click on the "Shipped By Truck Freight" link to see what the charge for that item will be. Please provide a business shipping address for Common Carrier shipments.
Express Shipping - Express Shipping within the continental United States (lower 48 states) is available for orders of in-stock, regular sized items. Note that for an order to qualify for express shipping, every item on the order must be eligible for express shipping. The following express shipping options are available. Note that all prices are in addition to our standard shipping charges |
- For an additional
$12.95 your order can be shipped
3-Day, for delivery on
1/12/2009.
- For an additional
$18.95 your order can be shipped
2-Day, for delivery on
1/9/2009.
- For an additional
$24.95 your order can be shipped
Overnight, for delivery on
1/8/2009.
Express shipping orders placed on business days by 3:30PM Eastern Time will be shipped out the same day. Orders placed after 3:30PM Eastern Time will be shipped out the next business day.
Top of page
Shipping Damages
UPS, US Post Office, or FedEx shipments - Please notify us at 1-800-894-5450 immediately so we can initiate the claim process. Please keep all packaging materials should the carrier wish to inspect them.
Truck Freight Shipments - It is imperative to make a note of any damage on the delivery receipt at the time of delivery. Open and inspect the merchandise carefully before signing the delivery receipt. We can only initiate claims if the damage was noted at the time of delivery.
Top of page
Sponsorships
All sponsorships for Stylin' Trucks are currently filled. For future consideration, print out our Sponsorship Request Form, fill it out completely, and mail it to:
Stylin' Trucks
Sponsorships
7820 E. Pleasant Valley Rd.
Independence, Ohio 44131
We will contact you if we are able to include you in our sponsorship program. Due to the volume of requests we receive, we will not accept phone calls or email regarding sponsorships.
Top of page
Warranty
Most products are warranted against manufacturer defects for 90 days unless otherwise specified. Warranty is void if an item is altered, misused or installed improperly. Stylin’ Trucks is not liable for any direct or indirect consequential damage of any kind.
Top of page
When You Can Expect To Receive Your Order
There are two pieces of information that determine when you will receive your order:
|
| |
A. When we ship the order
B. Length of time the order takes to ship from our warehouse to you
|
| A. |
When we ship the order
the expected ship date for each item you ordered was shown on the Parts Display page when you ordered the item (see example below). If you didn't notice the date and want to see it, then type your item number in the Search Box in the upper left hand corner of any screen, hit Enter and you'll see the Parts Display page for the item you ordered. Stock levels change constantly so it may not be the same as when you ordered it. Click here to see an explanation of the different messages you may see.
|
| B. |
Length of ship time
- If the item is In Stock, that means it will be shipped out of our warehouse. Once we ship your order, it will take an additional 1 to 5 days for you to receive it. Click here to determine how long it will take for you to receive it after we ship it.
- If the item is not in stock, we will ship it from our warehouse as soon as we receive it or we may ship it directly from our supplier to you if we determine you will receive it faster that way.
- If you have items on your order with different expected ship dates, we will ship each item as soon as it's available.
- Orders shipping to Canada - Allow 1 to 2 weeks to receive your order after we ship it.
- We try to be as accurate as possible when estimating our ship dates. We would rather overestimate than underestimate.
|
Top of page
Wholesale/Dealer Accounts
To make sure all of our customers get the best deal, we have a one price policy, which is the best price on top quality parts. Volume discounts may be available on an order by order basis for multiple orders of a single part, or orders over $3000. If you have an order that qualifies, please email your request to VolumeOrders@stylintrucks.com or fax us at 216-643-6610 with quantity and description of the items needed. Please make the subject of your email or fax "Volume Order Request" and include your email address, fax number, and daytime telephone number. We will fax or email back a response within 2 business days.
Top of page
|
|
|
|